What are the shipping methods and their delivery times?
You will receive a confirmation e-mail after placing an order and another e-mail after your order has been shipped. The second one will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is shown below:
The total delivery time is calculated from the time your order is placed until the time it is delivered to you.
Total delivery time is broken down into processing time and shipping time.
The time it takes to. This includes preparing your items, performing prepare your item(s) to ship from our warehouse quality checks, and packing for shipment.
Our processing time is 1-3 business days.
The time for your item(s) to travel from our warehouse to your destination.
Shipping time varies between countries.
All items being sold by us are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouses are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
Full refunds are not available under the following circumstances:
1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather and war;
3. Any un-insured order that is lost or stolen;
4. Delays in delivery caused by any other beyond our control, such as public holidays and Customs issues.
Please see the table below for global shipping time estimations per country.
* Expedited shipping and EMS shipping methods cannot deliver to P.O Box addresses.
|Global Shipping times from International Warehouses|
|United States, Canada, Netherlands, Spain, German, France, Japan, Republic of Korea, United Kingdom||5-20 Business Days|
|Australia, New Zealand, Singapore||5-25 Business Days|
|Belgium, Finland, Ireland, Norway, Portugal, Sweden, Switzerland||5-25 Business Days|
|Russia, India, Denmark||7-30 Business Days|
|Mexico||10-35 Business Days|
|Brazil||12-45 Business Days|
|Other Countries||5-30 Business Days|
|Shipping times for items that only ship to the USA (USA Storage)|
|USA||3-10 Business Days|
Note: The shipping times mentioned above refer to the estimated times of business days that the shipment will take after an order has been shipped. Business days do not include Saturday/Sunday and any public holidays. These estimates are based on normal circumstances and are not a guarantee of delivery times. We are not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays and customs issues.
Our General Item Return Policy – In most cases, items shipped from us can be returned within 3 days after delivery or 30 days after shipment if the delivery date is not traceable.
You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
Please contact us before returning a defective item in order to receive the return shipping address and other instructions.